Terms and Conditions

chevron_rightIf you do not agree to these Terms and Conditions, please do not use the service 

chevron_rightif you have accepted the Terms and Conditions or have used the service as a member under any Plan,a full refund may not be available. All refunds are subject to the Refund Policy below.


General Policies:

During the term of the Plan, Plan members will receive support for an unlimited number of incidents. Gim Infotech pvt. Ltd reserves the right to limit each contact (telephone or electronic) to one incident as defined below. Gim Infotech pvt. Ltd may also limit or terminate support service to, or may elect not to renew the membership of, any Plan member who uses the service in an irregular, excessive, abusive or fraudulent manner. Terms, conditions, support features, procedures, pricing and support availability for future periods are subject to change at any time without notice. Coverage is non-transferable and is valid for the Plan member only. Resale or transfer of membership rights is strictly prohibited, and will be grounds for termination or non-renewal of Plan member's membership.



Definition of an Incident:

For purposes of these terms and conditions, an "incident" means (a) a single issue or problem that a Plan member asks a support representative to analyze or resolve, (b) a product-usage question that involves a single topic on a dropdown menu or one GimBooks Enterprise report, or (c) a single question on a specific bookkeeping topic. The technical support representative will determine if any additional incidents may be handled during the course of the telephone or electronic contact.



General Support Team Phone Response Time:

A GimBooks Enterprise technical support representative will be available to talk to a Plan member within then-current published response times, during working hours, subject to variations due to downtime for systems and server maintenance, company events, observed Govt holidays, and events beyond our control. Tracking for such response time begins after a Plan member's call has entered the GimBooks Enterprise Support Team queue. A Plan member's call will be placed in the GimBooks Enterprise Support Team queue after membership and Plan has been verified. The foregoing shall not be deemed a representation or warranty on gimbooks behalf regarding the time within which a resolution, if any, may be available for any particular incident. Plan members must use the Plan phone number during working hours in order to receive support in the published response time.



Support Topic Limitations:

Inquiries are limited to the following GimBooks Enterprise Business Management Software product areas: installation, upgrade assistance, basic functionality, and report template assistance. Gimbooks will also assist Plan members with basic connectivity issues for the purpose of using GimBooks Enterprise Business Management Software to access other products or services to the extent necessary to confirm whether such issues relate to equipment or software within Gimbooks control. However, gimbooks shall not be responsible for connectivity issues caused by third-party services, service providers, hardware, or software. The Plan does not cover inquiries on accounting practices, or human resources compliance practices, nor does it include application consulting or live training.



Product Upgrade Limitations:

During the membership period, Plan members will be notified when and if new GimBooks Enterprise Software version upgrades become available. Plan members will NOT be entitled to receive a version upgrade generally commercially released after the expiration date of a Plan membership. Version upgrades are provided for use by Plan members only and are strictly prohibited from resale.



Data Recovery Service Limitations:

Gim infotech pvt ltd. provides Standard Data Recovery Service for a Plan member's GimBooks Enterprise data file if a technical support representative cannot fix the file during the course of a support call. A Plan member who thinks s/he may have a damaged file must first contact GimBooks support so that a technical support representative can attempt to assist the Plan member during the course of a support call. If the technical support representative determines that Data Recovery Services are needed, the Plan member will be given instructions on how to submit the data file to GImbooks and will be asked to sign a Services and Confidentiality Agreement before doing so. Gim infotech pvt ltd does not guarantee that it will be able to fix a damaged data file. Gim infotech pvt ltd will attempt to fix the data file within the standard, then-published turn-around time. A Plan member who wants express turn-around will be charged the full, published Express Data Recovery Service fee.



Password Removal Service Limitations:

Gim infotech pvt ltd provides Standard Password Removal Service for a Plan member's GimBooks Enterprise data file if a technical support representative cannot recover a lost or forgotten password during the course of a support call. A Plan member who needs help with a password must first contact GimBooks Enterprise technical support so that a technical support representative can attempt to assist the Plan member. If the technical support representative determines that Password Removal Services are needed, the Plan member will be given instructions on how to submit the data file to GImbooks and will be asked to sign a Services and Confidentiality Agreement before sending Gimbooks the data file. Gimbooks will remove the password from the data file within the standard, then-published turn-around time. A Plan member who wants express turn-around will be charged the full, published Express Password Removal Service fee.



Monthly Payment Plan

Enrollment for an annual subscription for GimBooks Enterprise commits you to a 12 month term. You have elected to pay your annual subscription in equal payments over the course of 12 months. You must pay for all 12 months of the subscription in full based on the then current rate of GimBooks. If you choose to cancel inside the first 7 days, you can opt to receive a refund per the 7 day money back guarantee (see refund section below). However, if you choose to cancel after the first 7 days and prior to the end of month 12 you will be subject to a termination fee equal to the amount of monthly payments left on your annual subscription. For purpose of clarity, if you pay for 6 months and have 6 months remaining on your annual subscription, which starts at date of enrollment, you will be charged a termination fee equal to the then current monthly fee of QuickBooks Enterprise multiplied by 6 months (remaining months left on annual subscription). Terms, conditions, pricing, features, refund policy, service and support options subject to change without notice.



Renewal Policy:

The initial Plan term covers one year from the date of purchase of your GimBooks Enterprise software. As of each annual anniversary date thereafter, your Plan shall automatically renew when Gim infotech pvt ltd. receives your payment. For Plan renewal, you must have a valid credit card or a valid debit card with a Visa or MasterCard logo ("Card") or sufficient funds in a current or savings account to cover an electronic debit of the applicable Plan fee. The information you provide must be accurate and complete. When you subscribe and provide payment information, your Card or bank account will be debited immediately, and thereafter will be automatically re-debited on a yearly basis at the then-current rate to maintain the Plan unless, not later than 5 days prior to the beginning of the new one-year term, you notify Gimbooks to cancel the Plan. If the automatic renewal payment cannot be processed, Gimbooks will allow a 15-day grace period from your renewal due date after which date access to the plan and your account may be denied. If you cancel, the 15-day grace period does not apply. In the event an account is denied due to non-payment, it is policy to only retain your online data for 60 days after your designated Plan renewal date. The Plan may be terminated by Gimbooks immediately and without notice if a Plan member fails to comply with any term or condition of this Agreement, or if a Plan member exceeds reasonable use of the Plan, or if Gimbooks is unable to debit a Plan member's Card in accordance with this Agreement. If Gimbooks chooses not to renew a Plan on the basis of excessive usage, such non-renewal will not preclude Plan member's access to Gimbooks customer support on a pay-as-you-go basis or under a limited incident plan, if available. From time to time gimbooks may change the terms or conditions of the Plan, the method of Plan access or delivery, or the Plan fees.



Limitation of Liability and Damages:

Gimbooks maximum liability, and Plan member's sole remedy, for any claim arising under the Plan will be the refund of an amount not exceeding the Plan fee paid by the Plan member for 12-month period during which the claim arose. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GIMBOOKS, ITS AFFILIATES AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES RELATING TO LOSS OF BUSINESS, TELECOMMUNICATION FAILURES, THE LOSS, CORRUPTION OR THEFT OF DATA, VIRUSES, SPYWARE, LOSS OF PROFITS OR INVESTMENT, TAX POSITIONS TAKEN BY YOU, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF GIMBOOKS, ITS AFFILIATES, ITS SUPPLIERS OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN GIMBOOKS AND YOU.



Governing Law:

These terms will be governed by and construed in accordance with the laws of the State of CHHATTISGARH, without giving effect to any principles of conflicts of laws. Plan member agrees that any action arising out of or relating to the service provided by gimbooks will be filed and maintained only in the district and state courts located in CHHATTISGARH, and Plan member hereby consents and submits to the personal jurisdiction of such courts for the purpose of litigating any such action. If any provision of these terms is deemed unlawful, void or unenforceable for any reason, then that provision will be deemed severable from these terms and will not affect the validity and enforceability of any remaining provisions. This is the entire agreement between Gimbooks and the Plan member relating to the subject matter of these terms, and may not be modified except in a writing signed by both the Plan member and an authorized representative of Gimbooks.



Privacy Statement:

Your use of the Plan is subject to Gimbooks privacy policies, as may be amended from time to time, as set forth in the GimBooks Privacy Statement. By registering for this Plan, you consent to the use of your personally identifiable information in accordance with such privacy statement.



Refund Policy:

A Plan member may cancel the Plan membership during the first 7 days after purchase and obtain a refund for the amount paid for the current Plan membership period under the following conditions: a refund for cancellation of initial Plan enrollment is available only when the Plan member cancels both the Plan and the GimBooks Enterprise software license. If, during the first 7 days of Plan enrollment the Plan member has made no use of the Plan, the full amount paid for the current Plan membership period will be refunded. If the Plan member has received Data Recovery or Password Removal Services during the first 7 days of Plan enrollment, GImbooks will deduct the fees for the service(s) used from the refund amount. If the Plan member has received a version upgrade of QuickBooks Enterprise software within 7 days prior to the date a request for Plan cancellation is received, the suggested retail price of the GimBooks Enterprise Business Management software version upgrade(s) provided will be deducted from the refund amount.